Shipping Policy

Delivery Process

We are committed to providing a smooth and reliable delivery experience for all our customers. Once an order is successfully placed and confirmed, our team immediately begins processing it to ensure timely dispatch. Most products or items are typically delivered within 2 to 8 business days. However, this timeframe can vary depending on multiple factors such as the delivery location, availability of the product, the seller’s processing speed, and any unforeseen logistical challenges.

Deliveries are usually handled by the respective sellers or authorized service providers registered on our platform. In cases where we manage the delivery directly, we maintain strict quality control and follow the same delivery standards to ensure that you receive your product in perfect condition.

Before any product leaves our warehouse or seller’s facility, it undergoes a thorough inspection and quality check by our expert team to confirm that the item is genuine, damage-free, and matches the order specifications. This step ensures that only verified and approved products are dispatched for delivery.

Please note that a delivery fee or shipping charge may apply to certain products. These charges are separate and independent from the product price and may vary based on the product’s size, weight, delivery distance, or the seller’s shipping policy. The exact delivery charge will be shown to you during checkout for transparency. These charges are calculated individually for each product and are not combined, waived, or transferable unless stated otherwise in specific promotions or offers.

Our delivery partners are instructed to make every reasonable effort to deliver your order within the estimated time. In case you are unavailable at the time of delivery, they may attempt to contact you or schedule a re-delivery at a mutually convenient time. Additional delivery attempts or rescheduling may involve extra charges depending on the seller’s policy.

Delivery Address

Providing a correct and complete shipping address at the time of checkout is crucial for timely delivery. Please ensure that the address includes all necessary details such as house number, street name, landmark, city, state, and postal code.

We are not responsible for delays, failed deliveries, or additional costs arising due to incorrect, incomplete, or outdated shipping addresses provided by the customer. If a package is returned to us or the seller due to an incorrect address, you may be required to pay additional shipping fees for re-dispatching the order.

In certain cases, where the address provided falls outside our regular serviceable zones, additional time may be required for delivery, or alternative arrangements may be suggested. We will promptly notify you in such situations.

Shipping Delays

While we always strive to deliver orders within the promised timelines, certain situations beyond our control may lead to unavoidable shipping delays. These include, but are not limited to:

• Severe weather conditions such as heavy rain, storms, or floods
• Transportation or logistics disruptions, including strikes or road closures
• Unusually high seasonal demand (festivals, sales events, holidays)
• Natural calamities, accidents, or unforeseen emergencies
• Regulatory checks, customs delays, or government restrictions during transit
• Technical issues with the courier partner’s systems or network failures

In such cases, we will keep you informed through email, SMS, or app notifications about the revised delivery schedule and do our best to ensure your order reaches you as soon as possible.

We request customers to kindly cooperate during such rare events and allow us the necessary time to resolve these delays with our logistics partners.

Tracking Your Order

Once your order is shipped, you will receive a tracking ID and link via email or SMS, allowing you to monitor the real-time status of your shipment. This feature ensures complete transparency and helps you stay updated on the expected delivery timeline. If you face any issues with tracking, please contact our customer support team for assistance.

Failed Delivery Attempts

If the delivery partner is unable to deliver the package due to reasons such as unavailability of the recipient, incorrect address, or restricted access to the location, they will usually make multiple delivery attempts. After repeated failed attempts, the package may be returned to the seller or our warehouse.

In such scenarios, additional re-shipping charges may apply. We recommend ensuring someone is available at the provided address to receive the package during the estimated delivery window.

Customer Support

For any queries, concerns, or assistance related to your delivery, our customer support team is always ready to help. You can reach us via phone, email, or through the support section on our website/app. Our goal is to provide quick resolutions and ensure your experience remains smooth and satisfactory.

Policy Updates

This delivery policy may be updated from time to time to reflect changes in our logistics operations, partner agreements, or business practices. The latest version will always be available on our website. We encourage customers to review this policy periodically to stay informed about any changes.