Refund Policy

Refund Policy

At Zravity Company, we prioritize customer satisfaction and aim to ensure a fair and transparent refund process. This Refund Policy outlines the conditions and procedures for requesting and receiving refunds for products and services purchased through our platforms, including Zravity.com, Podhewale.com, Podhewale.in, Podhewale.org, Gaganpuniagroup.com and associated websites.

Eligibility for Refund

You may be eligible for a refund under the following circumstances:

• If you have canceled a service or product order, and the seller or service provider has accepted your cancellation request.
• If a product or service you booked or purchased is found to be out of stock or unavailable at the time of processing.
• If the cancellation or refund request is made with a valid and genuine reason, and it aligns with our internal policies and guidelines.
• If there is any operational error from our side, such as duplicate payment deductions or technical failures.

Refund requests that do not meet these conditions may be reviewed on a case-by-case basis at our sole discretion.

Refund Process

Once your refund request is approved:

• We will initiate the refund process within 2 to 3 business days.
• The refund amount will be credited back to your original payment method (credit card, debit card, net banking, UPI, wallet, etc.).
• Depending on your bank or payment provider, it may take an additional 2 to 8 business days for the amount to reflect in your account.
• You will receive a confirmation email or SMS once the refund is processed successfully.

Partial Refunds

In some cases, only partial refunds may be granted, such as:

• When only a portion of the order is canceled or unavailable.
• When the product has been partially used or services have been partially rendered.
• When specific deductions (like processing or handling fees) are applicable as per our terms.

Non-Refundable Situations

Refunds will not be provided under the following conditions:

• If the cancellation is requested after the service/product has been delivered or completed.
• If the reason for cancellation is not genuine or falls outside the scope of our policies.
• If the product has been tampered with, damaged, or misused after delivery.
• In cases of customized or made-to-order products/services that are non-returnable.

Additional Notes

Please note that certain payment gateways or banks may impose additional charges or processing timelines beyond our control. We recommend checking with your bank in case of delays beyond the expected refund period.

Refund timelines during peak seasons, festivals, or sale events may also vary slightly due to high transaction volumes.

Contact for Refund Queries

For more details, assistance, or clarification regarding refunds, please contact us using the details provided on our Contact Us page:

• Email: zravityhelpdesk@gmail.com
• Phone: +91-9911554948
• Address: Gagan Punia Group, Harsh Vihar, Delhi, Bharat 110093

Policy Updates

We may update or modify this Refund Policy from time to time to reflect changes in our business processes or legal requirements. The latest version will always be available on our website. We encourage you to review this policy periodically to stay informed about your rights and our practices.