Privacy Policy

Privacy Policy

We value your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or interact with our websites, including Zravity.com, Zravitycompany.com, Podhewale.com, Podhewale.in, Podhewale.org, and Gaganpuniagroup.com (collectively referred to as “our platforms”). By using these websites, you agree to the terms described in this Privacy Policy. If you do not agree, please refrain from using our services.

Information We Collect

During your interaction with our platforms, we may collect various types of personal and non-personal information, including but not limited to:

• Personal Identifiable Information (PII): Name, email address, phone number, shipping address, billing details, etc.
• Account Information: Login credentials, preferences, and account activity data.
• Transaction Details: Records of purchases, services booked, and payment information.
• Technical Data: IP address, browser type, device details, operating system, and cookies.
• Usage Information: Pages visited, time spent on the website, and actions performed.

How We Use Your Information

The personal data provided by you during your use of our websites may be used for the following purposes:

• To process your orders, bookings, or service requests efficiently.
• To improve our platforms, services, and user experience through feedback and analytics.
• To personalize your experience by providing relevant recommendations and offers.
• To send you important notifications, such as order confirmations, updates, and policy changes.
• To prevent fraudulent transactions, monitor suspicious activity, and enhance security.
• To comply with legal, regulatory, and contractual obligations as required by applicable laws.
• To share with trusted third-party service providers (such as logistics partners or payment gateways) strictly for fulfilling your requests.

Data Sharing and Transfers

We may share your personal data with third parties only under specific circumstances:

• With our authorized service providers to perform services on our behalf (e.g., delivery, payment processing, technical support).
• When required by law or regulatory authorities to comply with legal obligations, court orders, or government requests.
• In connection with business transfers, mergers, acquisitions, or restructuring events where user data may be part of transferred assets.
• To protect our legal rights and safety or the rights and safety of others.

If you object to your information being transferred or used in these ways, we kindly request you to discontinue using our websites and services.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and fulfill the purposes outlined in this policy. However, we may also be required to retain this information for longer periods to:

• Comply with applicable legal and regulatory obligations.
• Resolve disputes or enforce our agreements and policies.
• Maintain records for audit, tax, or reporting purposes.

Once your data is no longer needed, we ensure it is securely deleted or anonymized.

Data Security

We implement strict security measures, both technical and organizational, to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Despite these measures, please note that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data, such as:

• The right to access, correct, or update your personal information.
• The right to request deletion of your personal data, subject to legal obligations.
• The right to withdraw consent for certain data processing activities.
• The right to request details about how your data is used and shared.

To exercise these rights, please contact our support team using the information provided in the “Contact Us” section of our websites.

Cookies and Tracking Technologies

Our platforms may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content. You can manage or disable cookies through your browser settings, though some features of the website may not function properly without cookies.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with the updated revision date. We encourage you to review this policy regularly to stay informed about how we protect your personal information.

Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or our data handling practices, you can reach us via:

• Email: zravityhelpdesk@gmail.com
• Phone: +91-9911554948
• Address: Gagan Punia Group, Harsh Vihar, Delhi, Bharat 110093