FAQs

Frequently Asked Questions (FAQs)

Here are answers to the most common questions about Zravity and Podhewale – from account creation to services, products, returns, affiliate program, and careers.

1. Account & Registration

Q: How do I create an account?

• Go to the Sign Up page.
• Enter your name, email, phone number, and password.
• Verify using OTP sent to your email or phone.
• Your account will be created instantly.

Q: Can I update my details later?

• Yes, log in to your profile settings.
• Edit personal details, shipping address, or password anytime.

Q: Is my data safe?

• Yes, we use encrypted storage and strict privacy policies.
• Your data is never shared without your consent (except where legally required).

2. Services (Cleaning, Repairing, Coaching, Gardening)

Q: What services do you provide?

• Cleaning and housekeeping services.
• Appliance repairing (RO, AC, electrical, etc.).
• Gardening and plant care services.
• Coaching and tutoring for academic and skills.

Q: How do I book a service?

• Go to the Services section on our website.
• Select your desired service.
• Choose preferred date and time slot.
• Complete payment online to confirm booking.

Q: Are service providers verified?

• Yes, all providers are background-checked.
• Professionals are trained and certified for quality work.

3. Products (Plants & Others)

Q: What products do you sell?

• Indoor, outdoor, and exotic plants.
• Plants come with 22-element premium potting mix.
• Eco-friendly lifestyle products curated by experts.

Q: How do I buy products?

• Browse the Products section and select items.
• Add to cart and proceed to checkout.
• Complete secure payment via UPI, card, or wallet.

Q: What is the delivery time?

• Usually 2–4 business days (up to 8 days for remote areas).
• Delivery tracking is provided in your account dashboard.

4. Refund, Cancellation & Return

Q: How do cancellations work?

• Orders must be cancelled within 2 hours or before dispatch.
• Cancellation charges may apply depending on the product or service.

Q: When will I get my refund?

• Refunds are processed within 2–3 business days of approval.
• Amount reflects in original payment method within 2–8 business days.

Q: Do you accept returns?

• No general return policy; only seller-specific returns apply.
• Damaged products reported at delivery may be replaced within 2–8 days after verification.

5. Affiliate Program

Q: How can I join the affiliate program?

• Register on the Affiliate page.
• Get your referral link and share it online.
• Earn commissions on every qualifying sale.

Q: How do payouts work?

• Payouts are made monthly via bank transfer or UPI.
• Minimum threshold must be met to release payment.

6. Career & Certification

Q: Does Zravity offer certifications?

• Yes, we offer paid certifications in cleaning, repairing, gardening, and coaching.
• Certified professionals get priority in bookings and higher earnings.

Q: How can I apply for a career or certification?

• Visit the Careers page and select your interest (job or certification).
• Submit your details; our team will guide you through enrollment.

Q: Why choose certified training?

• Certification proves your skills to customers.
• It helps you earn more and get repeat bookings.
• We provide practical training with real-world experience.

7. Contact Support

Q: How do I contact support?

• Email: zravityhelpdesk@gmail.com
• Phone: +91-9911554948
• Address: Gagan Punia Group, Harsh Vihar Delhi, Bharat 110093