Cancellations

Cancellation Policy

We understand that circumstances may arise where you need to cancel an order or service booking. This Cancellation Policy explains the conditions under which cancellations are accepted and the process for refunds, if applicable, for orders placed through Zravity.com, Zravitycompany.com, Podhewale.com, Podhewale.in, and Podhewale.org.

Timeframe for Cancellations

- Cancellations must be made within 2 hours of placing the order or before the product is shipped/dispatched, whichever occurs earlier.
- Once the order has been dispatched, cancellation requests cannot be entertained and the product will be treated under our Return Policy (if applicable).

Process for Cancellation

To request cancellation:

• Log in to your account and navigate to the “My Orders” section to initiate cancellation.
• Alternatively, contact our customer support team via email or phone with your order ID and reason for cancellation.
• Our support team will verify the request and confirm eligibility within 24 hours.

Cancellation Charges

- A cancellation fee may apply, depending on the product, service type, or seller’s policy. - The charges are determined on a per-product basis or according to the class/category of the item/service. - Cancellation fees (if applicable) will be deducted from the refundable amount.

Refund Timeline for Cancellations

- Approved refunds for cancellations will be initiated within 2 to 3 business days. - The refunded amount will reflect in the original payment method (credit card, debit card, UPI, wallet, etc.) within 2 to 8 business days, depending on your bank or payment provider.

Non-Cancellable Orders

Certain products and services are non-cancellable, including but not limited to:

• Customized or made-to-order products.
• Perishable items such as live plants or organic goods (unless seller specifies otherwise).
• Services already scheduled or delivered before cancellation request.
• Items purchased during flash sales or limited-time offers, where stated as non-cancellable.

Customer Responsibility

Customers are advised to review product details, service timelines, and seller-specific cancellation policies before placing orders. In case of disputes, resolutions will be handled in accordance with seller terms and applicable laws, with Zravity/Podhewale acting solely as a facilitating platform.

Contact for Cancellation Queries

For assistance regarding cancellations or related queries, contact us at:

• Email: zravityhelpdesk@gmail.com
• Phone: +91-9911554948
• Address: Gagan Punia Group, Harsh Vihar, Delhi, Bharat 110093

Policy Updates

This Cancellation Policy may be updated periodically to reflect changes in operational practices or legal requirements. The latest version will always be available on our website.